We have an amazing story of what is possible with team work and persistence.  We had sent a 10-unit DURAthin case to Dr. West, but it did not quite work, so he sent it back.  At first, we thought only the front 6 teeth would need to be redone, but after further review, it was determined that remaking the entire case was the only way to make it look it’s best.

Mark was out of the office through the end of the week and the patient was moving on Saturday, so we only had two days to do it all.  Our model room and swager worked together to get everything ready in only one day (whereas it usually takes at least 3), so that our technician, Daniel, could have as much time as possible.  Daniel worked as hard and fast as he could, but completing 10 DURAthin veneers in one day is practically impossible!  Daniel finished just after 7PM, which is the cut-off for both UPS and FedEx.  But, Daniel was determined to try everything he could and he drove to the airport (an hour drive) just to see if he could make it in time to get the package on one of their planes.  Unfortunately, he could not.

Next, Daniel called our office manager to see what could happen.  She called Carlie (interrupting her anniversary date) and, at 10PM, scheduled a flight for 6:30AM the next morning.  Carlie has a sister who lives in the same town, so her sister picked her up at the airport and drove to the office to hand deliver the case.

With only a few minutes before the patient’s appointment, Carlie dropped the case off at their office.  Here is what Dr. West had to say about his experience via the Crown Council Email Network:

Wanted to give a shout out to Mark Willes and Experience dental studio. I was in the process of treating a 17 year old female with hypocalcified enamel. Part way through the case I learn that the family was moving to the east coast and I had one shot to seat 10 units of Durathins, that was on Monday. Things didn’t quite look the way I wanted and I called Mark to see what could be done, patient will be gone Saturday morning. He basically just said he would get it done. I overnighted the case with a new impression. They evaluated what we had and determined rather than trying to make the first set fit, to redo the entire case on the new model, this was Wednesday. Mark and his staff worked on this case until last night, missing the fed ex cut off. They put one of their staff members on a jet this morning to hand deliver this case with a few minutes to spare before the patient was scheduled. This goes way beyond customer service and I wanted to recognize Mark’s efforts. The case was beautiful and the patient had tears of joy when I handed her a mirror.

Carlie and Daniel worked together to make this an awesome experience for the patient and doctor alike!

With only a few weeks left to send in your veneer cases, are you well on your way to win a free vacation?  These doctors are:

Dr. Dennis Wells, Brentwood, TN     38 Veneers
Dr. Paul Thompson, Manchester, NH     32 Veneers
Dr. Dean McSpadden, Greenville, DE     24 Veneers
Dr. Bonnie Rothwell, Hilton Head, SC     24 Veneers
Dr. Michael Cooper, Russellville, AR   21 Veneers

We are anxious to see who will take the lead in the end.  Keep watching our blog to see how this contest goes!

Have you ever wondered how DURAthin Veneers are made?  With a recently completed case, we will show you the process, step by step.

Step One: Determining if the case is a good DURAthin case.  For this, you will need the patient’s Pre-op model and a DURAthin wax-up (which can be provided by the lab).

Step Two: The dies are swaged with very thin platinum foil, which will hold it’s shape in the oven, while allowing the technician to layer directly over the teeth.  An incisal edge matrix is made from the patient’s temp model to show just how much porcelain will be added incisally.

Step Three: A porcelain wash is then applied over the platinum foil as a base for the veneers.  The porcelain is then carefully layered using the patient’s natural tooth color and various colors of porcelain to achieve the to have the desired shade and translucency.  Along the way, the layering technique is well-documented as a reference for any future veneers the patient may want to add.

Step Four: The platinum foil is carefully removed and the veneers are ready for placement directly over the patient’s existing teeth.

Of course, you can learn more about DURAthin Veneers when you attend the DURAthin Live training course in Nashville, TN.  The next course is scheduled for October 22-23, 2010.  You can find out more about it by visiting www.musiccityseminars.com.